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Quality Counts Event

New Acting Director
September 3, 2012

On 15th & 16th August some of the people we work for and staff, came together to attend a Quality Counts event.

This was a 2 day event, run by Heartfelt, to develop teams of quality checkers to make sure SOL is making good things happen across the organisation.  It was a fun filled, action packed 2 days and both customers and staff thoroughly enjoyed the event.

The quality checker teams; Stephen & Archie and Peter & Norma along with their staff teams; will be piloting a questionnaire to staff and having interviews with customers to find out what people think about the quality of service SOL provides.  We are having a follow up day in 3 months to look at these results and find ways to measure quality in SOL.  We will keep you posted with our progress.